Company Description:

CitiMortgage prides itself in making the dream of homeownership come true for a wide range of customers and partners across the country every day. As a member of Citigroup, we are focused on providing the highest quality mortgage products as part of an expansive portfolio of financial services that includes banking, insurance, asset management, credit cards, and much more. CitiMortgage offers products to help first-time homebuyers, as well as those interested in building a new home, refinancing, or tapping into the equity of an existing home.

Job Description:

• Facilitate the coordination and preparation of the loan processing function for an acceptable volume of loans.
• Counsel interested/appropriate parties according to guidelines and requirements necessary to complete and prepare files for closing.
• Ensure the staff has completed all work accurately and within the timings and practices established by state and federal and company guidelines.
• Implement workflow guidelines, policies and procedures to the staff.
• Resolve problems that come about and answer questions of the staff.
• Communicate with internal and external customers to reach resolutions to problems.
• Perform day to day monitoring of workflow of the Processing department ensuring good relationships with brokers, AEs, support staff and vendors to ensure expectations are exceeded.
• Maintain timeframe expectations.
• Train, and help oversee an efficient and knowledgeable staff through coaching, training, and personal leadership.
• Analyze any escalated ssues and determine the appropriate solution and communicate with internal and external customers to resolve the problems as quickly as possible.
• Turn strategy and plans into results and consistently deliver on aggressive performance goals with regard to customer satisfactions results.
• Review and analyze procedures for more efficient and cost effective ways of handling the workflow.
• Determine needed changes and implement and communicate changes to Supervisor/Manager. Communicate information concerning department issues to management.
• Keep management apprised of developments as they relate to personnel, workflow and special projects.
• Communicate and coordinate changes in policy and procedures that affect other departments.
• Meet or exceed quality/legal expectations - including MSA.

Qualifications:

• High School/GED required. College degree (BA/BS) preferred.
• Knowledge of CMI processes/procedures/systems required.
• Mortgage knowledge is necessary.
• Ability to handle escalations required.
• Mathematical skills necessary.
• Team oriented with strong abilities to communicate effectively via telephone and written correspondence.
• Must be detailed oriented.

To apply:

Please visit: www.careers.citigroup.com and apply to Job Number 12007829

-or-

https://citi.taleo.net/careersection/2/jobdetail.ftl?lang=en&job =12007829

Please visit: www.careers.citigroup.com and apply to Job Number 12007829

-or-

https://citi.taleo.net/careersection/2/jobdetail.ftl?l ang=en&job=12007829