CRM Business Analyst - Senior

Leading Educational Software Company

Direct Hire Opening, Chicago Loop

The Senior Business Analyst will focus on improving sales operations efficiency for a rapidly growing firm.   The CRM Business Analyst will work extensively with stakeholders and clients applying strong analytical skills in to improve work flow, data sharing, and reporting.

Requirements:

• 5 Years CRM Business Analysis Experience

• Microsoft Dynamics Experience

• Bachelors Degree in Computer Science or similar field

• Strong analytical and technical abilities

• Strong understanding of technical support processes and troubleshooting.

• Exceptional Customer Service skills

• Document Imaging system experience preferred

• Experience with SQL scripting a plus

• Education Industry background is a plus

Responsibilities:

• Leadership responsibilities in initiating Business Analysis for CRM iniatives

• Responsible for the analysis new and existing business models, creative approaches to support, operational readiness and market research of emerging products

• Identifies opportunities for increasing business efficiency through improved manual and automated processes

• Develop complex cost benefit business cases for projects for the executive team

• Project Leader in coordinating solution development and implementation

• Liason for business managers,  clients and technical staff throughout the development life cycle

For immediate, confidential consideration or additonal details, please email tthomas@psiresources.net or call Tina Thomas at (630) 968-0061