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MS Dynamics Business Analyst - Education

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Job Title: 
MS Dynamics Business Analyst - Education
Job Ref: 
CRM BA
Employer: 
Category: 
Information Technology
Job Type: 
Full Time
Region | Metro Area: 
Illinois - Chicago & Surrounding Areas
City: 
Chicago
Post Code: 
60606
Address: 
Salary: 
Exceptional Salary, Benefits, Tuition Reimbursement, 401K
Contact Name: 
Tina Thomas
Contact Phone: 
630-968-0061

CRM Business Analyst - Senior

Leading Educational Software Company

Direct Hire Opening, Chicago Loop

The Senior Business Analyst will focus on improving sales operations efficiency for a rapidly growing firm.   The CRM Business Analyst will work extensively with stakeholders and clients applying strong analytical skills in to improve work flow, data sharing, and reporting.

Requirements:

    • 5 Years CRM Business Analysis Experience

    • Microsoft Dynamics Experience

    • Bachelors Degree in Computer Science or similar field

    • Strong analytical and technical abilities

    • Strong understanding of technical support processes and troubleshooting.

    • Exceptional Customer Service skills

    • Document Imaging system experience preferred

    • Experience with SQL scripting a plus

    • Education Industry background is a plus

Responsibilities:

    • Leadership responsibilities in initiating Business Analysis for CRM iniatives

    • Responsible for the analysis new and existing business models, creative approaches to support, operational readiness and market research of emerging products

    • Identifies opportunities for increasing business efficiency through improved manual and automated processes

    • Develop complex cost benefit business cases for projects for the executive team

    • Project Leader in coordinating solution development and implementation

    • Liason for business managers,  clients and technical staff throughout the development life cycle

For immediate, confidential consideration or additonal details, please email tthomas@psiresources.net or call Tina Thomas at (630) 968-0061

 

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