Service & Repair Technician

Summary:

If you're passionate about working with a quality product and want to share your dedication to exceptional customer service, consider a career with us. Through this unique position you would assist the Service & Repair Supervisor in providing our clients, dealers and end users with accurate information and advice about our products, the warranties and all repair services and costs available. This position requires hands on craftsmanship abilities to perform luggage repairs using small hand held manual and power tools.

Key Responsibilities:

• Inspect new, used and returned products to determine the requirement for repair
• Repair or replace defective or worn out parts and components using hand, power or specially designed tools
• Inspect returned manufactured products for defects and conformance to specifications and company quality standards, visually and/or using instruments
• Inspect and verify incoming goods against invoices or other documents, record shortages and reject damaged goods
• Test and adjust repaired products for proper functioning as per company standards
• Perform routine maintenance repairs on new, used and returned cases as needed
• Determine estimates for repair cost on new, used and returned products regarding both labour and material required
• Determine method of shipment and arrange shipping; prepare bills of lading, customs forms, invoices and other shipping documents manually or by computer for repaired or returned products
• Operate computerized inventory record keeping and re-ordering systems for internal and external tracking of the service & repair department needs, stock supplies and dealer requests
• Organize and keep records of warranty cards, client details and dealer reports regarding repairs & replacements
• Assembly and attach warranty cards, stickers and any other information required to repaired cases
• Load, unload and move materials either manually or with hand operated equipment
• Unpack, sort and repackage, code and route goods to appropriate service & repair department storage areas either manually or with hand operated equipment
• May perform other material handling activities such as counting, weighing, sorting, packing and unpacking for the service & repair department requirements
• Ensure that standards for safe working conditions are observed
• Responsible of daily cleaning of work areas and equipment

*These duties outlined reflect the Job description as accurately as possible at this time. Duties are subject to change at the discretion of Management

Requirements:

• Completion of a High School diploma or equivalent education required
• Mechanical background using hand and power tools a must
• 1-2 year experience as a machine operator or an assembler in manufacturing is preferred
• Working within a repairs related field/industry product (luggage) an asset
• Attention to detail and quality would be a high personality trait standard
• Ability to work independently

Own Tools/Equipment:

• Steel-toed safety boots

Working Conditions:

Ability to work under pressure, attention to detail, moderate lifting, manual dexterity, hand-eye co-ordination, standing for extended periods, use of power tools, reading text, document use, numeracy, writing, oral communication, working with others, problem solving, decision making, critical thinking, job task planning and organizing, significant use of memory, finding information, computer use, continuous learning

Business Equipment and Computer Applications: Windows, General office equipment, Electronic mail, Electronic scheduler, Word processing software, Spreadsheet software.

Travel for training purposes to Canada or other areas may be required

Hourly Rate of Pay: $13-$14/hr
Pay period payments are made on a bi-weekly basis.

The hours of work will be from 8:00 am to 5:00 pm, Mon to Fri
Scheduled unpaid lunch: 1hr

Interested, qualified applicants please forward your resume and cover letter in Microsoft Word format.  We thank all applicants for showing an interest in this position.  Only those selected for an interview will be contacted.

OR

TO APPLY IN PERSON
RIMOWA, Inc.
4325 Windsor Centre Trail
Suite 200
Flower Mound, TX  75028
USA
Office: (972) 691-0099