Service Manager for Recreational Dealership

Our client, Regina owned and operated, NEW Recreational Dealership is hiring a Service Manager that is comfortable with details, stable under pressure and a problem solver. Must have knowledge of RV’s, Marine, Motorcycles, ATV’s and Snowmobiles. They are specifically looking for someone who has that drive for growth, is outgoing and has the enthusiasm to motivate the sales and customer service teams. 

§  Work with other Managers to determine daily, monthly and annual forecasts in terms of profit objectives, departmental profits and service goals.

§  Coordinate/schedule work to be performed in the shop along with setting up and maintaining a work order to ensure efficient repairs and shop operations.

§  Maintain invoicing for all PDI’s, Warranty and Service repairs.

§  Monitor progress of repair/service orders and employee efficiency in completing projects.

§  Review results of customer satisfaction surveys with other managers and service employees.

§  Maintain exceptional customer service by managing and leading your team to be positive and effective.

§  Establish long-term positive relationships with customers and employees.

§  Ensure comprehensive re-delivery check of customer vehicle, ensuring cleanliness and that all items identified for service/repair have been carried out appropriately and on schedule.

Excellent PC skills and knowledge of Excel and Word required. Experience working in a Service Department at a Supervisory level would be an asset.