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Positions are currently available at The Ritz-Carlton, Los Angeles,

The Residences at The Ritz-Carlton, Los Angeles and The JW Marriott at L.A. LIVE, all part of the L.A. LIVE entertainment complex. Positioned at the heart of a world-class entertainment, sports and dining district, we’re focused on delivering the luxury and service for which our brands are renowned. Here, we’ll provide you with the tools and rewards you need to meet every challenge. Join us in redefining the face of L.A., while redefining your future.

The Ritz-Carlton, Los Angeles is currently accepting applications for Assistant Restaurant Manager (120013XS)

Responsibilities include:

JOB SUMMARY

Esquire Magazine - One of the Best New Restaurants of 2010!

Food & Wine Magazine - One of the Best New Restaurants in America!

Los Angeles Times - Three Stars!

Twenty four floors above the Los Angeles skyline sits WP24 by Wolfgang Puck at The Ritz-Carlton, Los Angeles at L.A. Live. The restaurant features Wolfgang’s award-winning modern Chinese cuisine and reflects Puck’s time spent in the Far East and passion for Asian ingredients and techniques. Surrounded by spectacular panoramic views of the city, guests can enjoy the dynamic menu in the main dining room or have a more casual experience in the expansive lounge, where diners can choose between Asian small plates or sushi and nigri. Wine aficionados can appreciate an extensive list of more than 400 labels that complement the flavors of the menu. In addition, the beverage menu offers a selection of Asian beers and sakes by the bottle and glass.

This is an entry level management position that is assists in the daily operations in the Restaurant. Position assists with menu planning, maintains sanitation standards, assists servers and hosts on the floor during peak meal periods and supervises Restaurants/Bars and Room Service Departments, where applicable. Responsibilities include ensuring guest and employee satisfaction while maintaining the operating budget. Accountable to ensure standards and legal obligations are followed.

Proven Wine/Beverage knowledge is preferred.

Fine Dining Experience is required.

This position is responsible for closing the restaurant 5x week.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 3 years experience in the food and beverage, culinary, or related professional area.

OR

• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the food and beverage, culinary, or related professional area.

CORE WORK ACTIVITIES

Assisting in Management of Restaurant Team

• Handles employee questions and concerns.
• Monitors employees to ensure performance expectations are met.
• Provides feedback to employees based on observation of service behaviors.
• Assists in supervising daily shift operations.
• Supervises restaurant and all related areas in the absence of the Director of Restaurants or Restaurant Manager.
• Participates in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results.

Conducting Day-to-Day Restaurant Operations

• Ensures all employees have proper supplies, equipment and uniforms.
• Communicates to Chef and Restaurant Manager any issues regarding food quality and service levels.
• Assists in ensuring compliance with all restaurant policies, standards and procedures.
• Monitors alcohol beverage service in compliance with local laws.
• Assists in achieving or exceeding budgeted goals.
• Performs all duties of restaurant employees and related departments as necessary.
• Opens and closes restaurant shifts.

Providing Exceptional Customer Service

• Interacts with guests to obtain feedback on product quality and service levels.
• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
• Encourages employees to provide excellent customer service within guidelines.
• Handles guest problems and complaints, seeking assistance from supervisor as necessary.
• Strives to improve service performance.
• Sets a positive example for guest relations.
• Assists in the review of comment cards and guest satisfaction results with employees.
• Meets and greets guests.

Assisting in Human Resource Activities

• Supervises on-going training initiatives.
• Uses all available on the job training tools for employees.
• Communicates performance expectations in accordance with job descriptions for each position.
• Coaches and counsels employees regarding performance on an on-going basis.

For all positions, apply online at www.ritzcarlton.com/careers

FORTUNE magazine recognized Marriott International as one of the “100 Best Companies to Work For”, for the tenth consecutive year.

Benefits may include: medical, dental, vision, 401(K) profit sharing, paid time off, tuition reimbursement, career advancement, hotel room discounts and more.

Live • Reward • Grow

The Ritz-Carlton is an equal opportunity employer committed to employing a diverse workforce and sustaining an inclusive culture.