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Restaurant Manager - WP24 - The Ritz-Carlton LA Live (120014G9)
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Restaurant / Food Service
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California - Los Angeles | LA County
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We celebrate the person you can become as much as the person you are today.
At Marriott, every job comes with rewards for doing well, opportunities for growing, and tools for building a great life. Look into Marriott—where life just keeps getting better. Join us. We’re Marriott.
Positions are currently available at The Ritz-Carlton, Los Angeles,
The Residences at The Ritz-Carlton, Los Angeles and The JW Marriott at L.A. LIVE, all part of the L.A. LIVE entertainment complex. Positioned at the heart of a world-class entertainment, sports and dining district, we’re focused on delivering the luxury and service for which our brands are renowned. Here, we’ll provide you with the tools and rewards you need to meet every challenge. Join us in redefining the face of L.A., while redefining your future.
The Ritz-Carlton, Los Angeles is currently accepting applications for Restaurant Manager - WP24 120014G9:
Responsibilities include: Esquire Magazine - One of the Best New Restaurants of 2010!
Food & Wine Magazine - One of the Best New Restaurants in America!
Los Angeles Times - Three Stars!
Twenty four floors above the Los Angeles skyline sits WP24 by Wolfgang Puck at The Ritz-Carlton, Los Angeles at L.A. Live. The restaurant features Wolfgang’s award-winning modern Chinese cuisine and reflects Puck’s time spent in the Far East and passion for Asian ingredients and techniques. Surrounded by spectacular panoramic views of the city, guests can enjoy the dynamic menu in the main dining room or have a more casual experience in the expansive lounge, where diners can choose between Asian small plates or sushi and nigri. Wine aficionados can appreciate an extensive list of more than 400 labels that complement the flavors of the menu. In addition, the beverage menu offers a selection of Asian beers and sakes by the bottle and glass.
This is a department head management position that is responsible for the daily operations in the Restaurant. Position assists with menu planning, maintains sanitation standards, assists servers and hosts on the floor during peak meal periods. Responsibilities include ensuring guest and employee satisfaction while maintaining the operating budget. Accountable to ensure standards and legal obligations are followed.
Proven Wine/Beverage knowledge is preferred.
Fine Dining Experience is required.
Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. Determines training needed to accomplish goals, then implements plan.
Relocation is offered and may or may not include a real estate program for existing homeowners.
Education and Experience
•High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.
•2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.
CORE WORK ACTIVITIES
Managing Day-to-Day Operations
•Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
•Maintains service and sanitation standards in restaurant, bar/lounge and room service areas.
•Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
Leading Food and Beverage Team
•Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
•Encourages and builds mutual trust, respect, and cooperation among team members.
•Serves as a role model to demonstrate appropriate behaviors.
•Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.
•Develops specific goals and plans to prioritize, organize, and accomplish your work.
•Ensures and maintains the productivity level of employees.
•Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.
•Ensures compliance with all food & beverage policies, standards and procedures by training, supervising, follow-up and hands on management.
•Ensures compliance with all applicable laws and regulations.
•Ensures compliance with food handling and sanitation standards.
•Ensures staff understands local, state and Federal liquor laws.
•Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
•Establishes guidelines so employees understand expectations and parameters.
•Monitors alcohol beverage service in compliance with local laws.
Ensuring Exceptional Customer Service
•Provides services that are above and beyond for customer satisfaction and retention.
•Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
•Manages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis.
•Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
•Empowers employees to provide excellent customer service.
•Acts as the guest service role model for the restaurants, sets a good example of excellent customer service and creates a positive atmosphere for guest relations.
•Handles guest problems and complaints.
•Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction.
•Ensures corrective action is taken to continuously improve service results.
•Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
•Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment & invitation to return).
Managing and Conducting Human Resource Activities
•Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
•Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.
•Ensures employees are treated fairly and equitably. Strives to improve employee retention.
•Ensures employees receive on-going training to understand guest expectations.
•Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.
•Strives to improve service performance.
•Ensures recognition is taking place across areas of responsibility.
•Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
•Analyzes information and evaluating results to choose the best solution and solve problems.
•Assists servers and hosts on the floor during meal periods and high demand times.
•Recognizes good quality products and presentations.
•Supervises daily shift operations in absence of Assistant Restaurant Manager.
•Oversees the financial aspects of the department including purchasing and payment of invoices.
For all positions, apply online at www.ritzcarlton.com/careers
FORTUNE magazine recognized Marriott International as one of the “100 Best Companies to Work For”, for the tenth consecutive year.
Benefits may include: medical, dental, vision, 401(K) profit sharing, paid time off, tuition reimbursement, career advancement, hotel room discounts and more.
Live • Reward • Grow
The Ritz-Carlton is an equal opportunity employer committed to employing a diverse workforce and sustaining an inclusive culture.
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