Sales Representative
Date Posted [Nov-06-09] (ID: 99176)
MANDATE
The principal objective of this position is to effectively and profitably manage the client’s
experience by offering our clients added-value floral products and services
VALUES AND BELIEFS
Our client is a learning organization, open to change, innovation and creativity. They believe that clear, honest and transparent communication is the cornerstone of successful and respectful business relationships. By adhering to these values, they believe that they can assure viable and sustainable growth for their company and its partners
PRINCIPAL RESPONSIBILITIES
�� Manage clients account through creating and implementing client action plans
�� Revise and update action plans in a timely manner
�� Provide progress report on action plans as required
�� Ensure follow-up on client order information and enquiries
�� Respond clearly and accurately to questions and need for information from colleagues and clients
�� Update client information in their system
�� Promote company’s programs (seasonal, standing orders, etc.)
�� Ensure accuracy and follow-up on client standing order and order changes made in their system
�� Conduct key holiday planning activities with clients
�� Support team members in achieving departmental goals (for example in the coordination of key Holidays clients order processing)
�� Participate in the preparation and distribution of promotional materials
�� Work as an active team member, prepare and participate in Sales/Marketing related projects and meetings
�� Contribute to the growth of the company by actively participating in the development
of the company’s system changes, developments and improvements (i.e. client
Web training & reports, etc.)
�� Develop his competencies through continuous improvement activities and programs
�� Act as a key player in the team by developing and maintaining harmonious professional relationships with colleagues and clients
�� Contribute to the success of sales activities by handling day-to-day responsibilities
EDUCATION REQUIRED
�� Completion of post secondary degree or diploma in Administration is necessary. Other
relevant education or experience will be considered.
PROFESSIONAL EXPERIENCE
�� 2 to 4 years experience in sales, or otherwise related experience is necessary;
�� Experience or knowledge on horticulture or floral products is an asset.
SKILLS ANDJOB REQUIREMENTS
�� Demonstrated ability to provide effective service in a client-oriented environment;
�� Ability to meet deadlines and Multitask in a detail and quality oriented, time sensitive
environment;
�� Demonstrated problem solving ability;
�� Strong organization and planning skills;
�� Strong oral and written communication skills (includes active listening);
�� Excellent computer skills: Microsoft Office;
�� Must be able to work well in a team environment;
�� Flexible availability (office opening and weekend schedules).
