Senior Product Support Engineer
Responds to support requests on products by on-site, e-mail or telephone as needed. Provides product training after installation at customers. Provides product training to other staff member and third-party service providers. Directing customers or engineers through detailed areas of the equipment. Perform hardware maintenance on installed equipment as needed using knowledge of programmable logic controllers, digital printing diagnostics and trouble-shooting, high speed inkjet and large format digital printing equipment. Responsible for responding to all work orders debriefing activities associated with assigned calls in the database. Provide support and knowledge to other Product Support Engineers in the group as well as peers. Learns new products and revisions thoroughly in order to provide effective support. Trains client and customer staff in the capability of products and operations of equipment. Modifies and configures, or reconfigures various product components and ancillary components to effectively and efficiently meet the design and stated functioning of products to meet customer requirements.
Requirements: Three years’ experience in the position or three years’ experience in digital printing technology.
Special requirements: Three years of experience with programmable logic controllers, digital printing diagnostics and trouble-shooting, high speed inkjet large format digital printing equipment, and directing customers or engineers through detailed areas of the equipment. Travel to various unanticipated client sites required. International travel required. May reside anywhere in the United States.
Any Applicant who is interested in this position may apply by regular mail (including Reference Number 10011) to:
SCREEN GP Americas LLC
5110 Tollview Drive
Rolling Meadows, IL 60008