Advanced Network Engineers
Performing maintenance and operations on networks, including incident management, administration, and configuration management, of Aspect UIP Outbound infrastructure using knowledge of ITIL Service Management processes and tools. Leading the configuration, deployment, testing, maintenance, monitoring and administering Aspect products including UIP 7, ALM, and Lyrica using Shell scripting, Powershell Scripting, SQL Server and RHEL. Supporting Aspect infrastructure including TMS, DCPs and TAs. Performing system monitoring, daily checks, corrective action, system refreshes, hardware replacements, software upgrades and application modifications as required. Applying generally accepted methodologies and tools. Leading upgrade system projects and designing and implementing network integrations. Liaising with business to understand issues and work with vendor partners for hotfix development, testing and deployment in production environment. Performing Incident Management, Problem Management & Change Management via ITSM and HP Service Manager. Coordinating with vendor sites for Vendor component upgrades/maintenance related to Dialer platform. Troubleshooting complex issues up to and including opening cases with Aspect and following through and documenting solutions. Administering application configurations in support of business requirements. Documenting modifications and enhancements made to the networks as required by the project. Being technical resource for direct communications to the team members in the network implementation and testing process.
Requirements: Master’s Degree or foreign degree equivalent in Computer Science, Computer Information Systems, Computer Applications, Information Technology, Technology, Biotechnology or Engineering and two years’ experience in position or two years’ experience in IT field (or Bachelor’s Degree and five years’ experience).
Special requirements: Experience with Aspect, Shell scripting, Powershell Scripting, SQL Server and RHEL. Travel to various unanticipated client sites required. May reside anywhere in the United States.
Any Applicant who is interested in this position may apply by regular mail (including Reference Number 13471) to:
Mr. Gordon Drijver
1001 East Palm Avenue
Tampa, FL 33605