Advanced Software Developers
Analyzing user requirements from internal Business Teams and designing testing specifications for IVR. Conducting team meetings and discussions to create and present IVR solution designs based on customer requirements. Defining best practices for call flow testing and providing consultations to Business Teams for new call flow enhancement solutions. Aligning test cases with requirements and coordinating with business and development teams. Leading and providing direction to the testing team on several testing aspects, test builds, installation testing and integration testing using IVR, JCL, Cobol, Jira, NTS, NAS, Hammer, Rational Jazz and FTP. Identifying test automation solutions for IVR implementations and operations. Designing test cases for new requirements including, but not limited to, call distribution configuration testing and call flow alternate flow testing checklist execution. Designing and implementing testing of IVR for contact center and voice network system infrastructure. Coordinating test diagnostics, troubleshooting and analytics to verify results generated from IBM Rational and Jira tools. Participating in initiating Root Cause Analysis and identifying action items to avoid reoccurrence. Coordinating defect reporting, verification and tracking to closure using defect tracking systems. Designing test reports and dashboards from various data sources. Documenting modifications and enhancements made to the IVR systems and solutions as required by the project.
Requirements: Master’s Degree or foreign degree equivalent in Computer Science, Computer Information Systems, Computer Applications, Information Technology or Engineering and one year’s experience in position or one year’s experience in IT field (or Bachelor’s Degree and five years’ experience).
Special requirements: Experience with IVR, JCL, Cobol, Jira, NTS, NAS, Hammer, Rational Jazz and FTP. Travel to various unanticipated client sites required. May reside anywhere in the United States.
Any Applicant who is interested in this position may apply by regular mail (including Reference Number 13555) to:
Mr. Gordon Drijver
1001 East Palm Avenue
Tampa, FL 33605